Terms and Conditions

Welcome to the website operated by Illumatox Aesthetic Studio, also referred to as Illumatox Aesthetics Studio & Medical Spa (“Illumatox,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of this website, including its content, forms, booking features, communication features, payment-plan links, product links, and services requested through it.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use this website.

1. Company Information

This website is operated by:

Illumatox Aesthetic Studio
704 Main St.
Neenah, WI 54956
Call: (920) 585-8115
Text: (920) 274-9402

References in these Terms to “Illumatox,” “we,” “us,” or “our” mean Illumatox Aesthetic Studio and its owners, employees, providers, contractors, representatives, and affiliates, as applicable.

2. Use of the Website

You may use this website only for lawful purposes.

You agree not to:

Violate any applicable law, regulation, or professional rule.

Attempt to gain unauthorized access to the website, servers, accounts, forms, booking systems, or related systems.

Interfere with the website’s security, availability, operation, or performance.

Submit false, misleading, incomplete, fraudulent, or unauthorized information.

Impersonate another person or misrepresent your authority to act for another person.

Upload or transmit malicious software, harmful code, spam, or unauthorized advertising.

Copy, scrape, reproduce, republish, sell, license, or commercially exploit website content without authorization.

Use automated tools to access or collect information from the website in a way that burdens, disrupts, or damages the website.

We may restrict, suspend, or terminate access to the website if we reasonably believe these Terms have been violated.

3. Medical Spa, Aesthetic, and Wellness Information

This website may provide information about services and products such as:

Neuromodulator wrinkle relaxer treatments.

Dermal fillers and injectable aesthetic treatments.

Skinvive, Sculptra, Kybella, and related aesthetic services.

Laser hair removal.

Laser tattoo removal.

IPL photofacials.

Microneedling and RF microneedling.

Skin analysis.

Body contouring.

Facials, chemical peels, and skincare treatments.

Hair restoration and lash services.

Medical-grade skincare products.

Memberships, gift cards, promotions, and payment-plan options.

Other aesthetic, skincare, wellness, and medical spa services offered by Illumatox.

Website content is provided for general informational and marketing purposes only. It is not medical advice, diagnosis, treatment, or a substitute for consultation with a qualified medical provider.

Service descriptions, pricing, promotions, products, memberships, treatment availability, expected results, recovery time, risks, contraindications, and timelines may change without notice.

The appropriate treatment or product for any person depends on individual factors, which may include health history, medications, allergies, pregnancy or nursing status, skin type, treatment goals, anatomy, prior procedures, lifestyle, provider assessment, and applicable medical standards.

4. No Provider-Patient Relationship From Website Use

Use of this website, submission of a form, booking request, text message, email, phone call, or online inquiry does not create a provider-patient relationship.

A provider-patient relationship is created only when you are evaluated by an authorized Illumatox provider and Illumatox agrees to provide treatment or services.

Website content should not be relied upon to make medical decisions. If you have a medical emergency, call 911 or seek immediate emergency medical care.

5. Consultations and Treatment Requests

Submitting a contact form, booking request, consultation request, product inquiry, payment-plan inquiry, or other communication does not guarantee:

Appointment availability.

Acceptance as a client or patient.

Eligibility for a requested service.

Same-day treatment.

A specific provider.

A specific appointment time.

A specific treatment outcome.

A specific price.

Availability of a promotion, product, membership, or financing option.

Medical clearance for treatment.

Illumatox may decline, postpone, modify, or discontinue services when medically appropriate, legally required, unavailable, unsafe, or otherwise necessary.

A binding agreement for services arises only when Illumatox accepts the appointment or service request and you complete any required intake forms, consents, policies, payment authorizations, or other documentation.

6. Medical Eligibility, Contraindications, and Client Responsibilities

You are responsible for providing accurate, current, and complete information before receiving services.

This may include information about:

Medical conditions.

Allergies.

Medications and supplements.

Pregnancy, nursing, or plans to become pregnant.

Prior cosmetic procedures.

Prior reactions to treatments or products.

Skin conditions, infections, wounds, or active irritation.

Autoimmune conditions or healing concerns.

Recent sun exposure, tanning, or laser treatments.

Any other information requested by Illumatox or its providers.

You agree not to withhold information that may affect your safety, eligibility, treatment plan, or results.

Illumatox may refuse or delay treatment if required forms are incomplete, information appears inaccurate, medical clearance is needed, or the provider determines that treatment is not appropriate.

7. Treatment Results and No Guarantee

Aesthetic and wellness treatment results vary from person to person.

Results may depend on factors including:

Age.

Skin type and skin condition.

Anatomy.

Health history.

Lifestyle.

Metabolism.

Treatment area.

Product selection.

Device settings.

Number of treatments.

Maintenance schedule.

Aftercare compliance.

Individual healing response.

References to smoother skin, reduced wrinkles, improved texture, improved tone, fat reduction, hair reduction, collagen stimulation, tattoo fading, refreshed appearance, or other benefits are general statements and are not guarantees of a specific result.

Before-and-after photos, testimonials, galleries, and examples are for informational and illustrative purposes only. They do not guarantee that you will achieve the same or similar results.

8. Risks, Side Effects, and Aftercare

Aesthetic treatments, skincare procedures, laser treatments, injectables, body contouring, and related services may involve risks and side effects.

Potential risks may include, depending on the service:

Redness, swelling, bruising, tenderness, discomfort, itching, or irritation.

Temporary changes in skin texture or color.

Infection.

Burns, blisters, scarring, or pigmentation changes.

Allergic reaction.

Unsatisfactory cosmetic result.

Asymmetry or need for additional treatment.

Delayed healing.

Product-related complications.

Rare but serious complications associated with injectable or device-based treatments.

Specific risks, benefits, alternatives, aftercare instructions, and limitations should be discussed with your provider before treatment.

You are responsible for following all pre-treatment and post-treatment instructions provided by Illumatox. Failure to follow instructions may affect your results, safety, and eligibility for follow-up care.

9. Appointments and Scheduling

Appointment times, treatment durations, and completion timelines are estimates and are not guaranteed unless expressly stated in writing.

Scheduling may be affected by:

Provider availability.

Emergency or urgent medical concerns.

Prior appointments running longer than expected.

Product or device availability.

Weather or travel conditions.

Illness or staffing limitations.

Client intake or consent delays.

Safety concerns.

Circumstances outside our reasonable control.

Illumatox will make reasonable efforts to notify clients of significant scheduling changes.

10. Cancellation, No-Show, and Late Arrival Policies

Illumatox may maintain cancellation, no-show, rescheduling, deposit, or late-arrival policies.

Any applicable fees, deposits, forfeitures, or rescheduling rules will be stated in the booking process, appointment confirmation, intake documents, invoice, membership terms, promotion terms, or other written policy provided by Illumatox.

Late arrivals may result in a shortened appointment, rescheduling, or cancellation, depending on provider availability and the type of service scheduled.

11. Pricing, Estimates, and Quotes

Website pricing, service menus, advertisements, promotions, or preliminary estimates are for general information only and may change without notice.

Final pricing may depend on:

Consultation findings.

Treatment area.

Product amount.

Number of sessions.

Provider recommendation.

Membership status.

Promotion eligibility.

Product availability.

Additional services requested.

Client goals and treatment plan.

Applicable taxes, fees, or third-party charges.

A quote or estimate provided by website, phone, email, text, advertisement, or other preliminary communication is not binding unless expressly identified as a final written price or accepted service agreement.

12. Payments

Payment terms will be stated in the applicable invoice, checkout process, booking process, membership agreement, treatment agreement, promotion terms, or service documentation.

Clients agree to pay all authorized charges when due.

Additional charges may apply for:

Additional services or products.

Additional treatment areas.

Additional product units, syringes, sessions, or add-ons.

Membership fees.

Gift cards.

Missed appointments or late cancellations, where permitted.

Returned payments.

Other authorized charges.

Deposits, cancellation fees, no-show fees, refund restrictions, chargeback policies, restocking fees, membership fees, and collection costs apply only as stated in the applicable written policy or agreement and as permitted by law.

13. Payment Plans and Third-Party Financing

Illumatox may provide information about payment plans or financing options offered by third-party providers.

Payment plans or financing may be subject to:

Application requirements.

Credit approval.

Provider underwriting.

Interest.

Fees.

Eligibility conditions.

Minimum purchase amounts.

Promotional periods.

Separate provider terms.

Illumatox does not guarantee approval, availability, or any specific financing terms.

Any financing or payment-plan agreement is between you and the applicable third-party provider. The provider’s written terms control that arrangement.

14. Promotions, Discounts, Memberships, and Gift Cards

Promotions, discounts, memberships, packages, gift cards, rewards, coupons, giveaways, and other offers may be subject to:

Eligibility requirements.

Expiration dates.

Minimum purchase requirements.

Service or product restrictions.

Provider availability.

Appointment availability.

Geographic restrictions.

One-offer-per-person or one-offer-per-household limits.

Restrictions on combining offers.

Separate written terms.

Legal limitations.

Unless expressly stated otherwise, offers cannot be combined.

Membership benefits, package credits, gift cards, and promotional offers have no cash value except where required by law.

Illumatox may modify, suspend, or discontinue promotions, memberships, packages, or offers as permitted by law. If specific written promotion or membership terms conflict with these general Terms, the specific written terms control for that promotion or membership.

15. Products and Skincare Recommendations

This website may reference or link to skincare, wellness, beauty, or related products.

Product recommendations are general unless provided directly to you by a qualified Illumatox provider after reviewing your individual needs.

Product results vary. Illumatox does not guarantee that any product will produce a specific outcome.

You are responsible for reading and following product labels, warnings, directions, ingredient information, and manufacturer guidance. Discontinue use and contact a qualified medical provider if you experience an adverse reaction.

Third-party product websites, manufacturers, retailers, or platforms may have separate terms, warranties, shipping policies, privacy policies, and return policies.

16. Online Booking, Forms, and Submitted Information

You represent that information submitted through this website, booking system, form, text message, email, or other communication is accurate, current, complete, and authorized.

By submitting information, you authorize Illumatox to use it to:

Respond to your inquiry.

Contact you about requested services.

Schedule appointments.

Prepare consultations.

Provide estimates.

Evaluate service availability.

Provide customer support.

Administer promotions, memberships, or payment-plan inquiries.

Communicate about an existing or prospective client relationship.

Maintain records as permitted or required by law.

Our collection and handling of personal information are also governed by our Privacy Policy.

17. SMS and Telephone Communications

By providing your telephone number and expressly consenting to communications, you authorize Illumatox to contact you regarding your inquiry, appointment, services, products, payment-plan inquiry, membership, or client relationship.

Communications may include:

Appointment confirmations and reminders.

Consultation follow-ups.

Provider or appointment updates.

Pre-treatment and post-treatment instructions.

Product or service updates.

Customer-support messages.

Payment, billing, or membership messages.

Promotional messages when you have provided the legally required consent.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

To stop receiving text messages, reply STOP. For assistance, reply HELP or call (920) 585-8115.

After an opt-out request, you may receive one final message confirming the opt-out. You may still receive nonmarketing communications necessary to complete an active transaction, appointment, treatment, payment, or service where permitted by law.

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by network availability, device settings, carrier restrictions, or other circumstances outside our control.

18. Email Communications

When you submit your email address, Illumatox may use it to respond to your inquiry and communicate about appointments, consultations, services, products, payments, memberships, promotions, treatment instructions, or customer support.

We may send marketing emails only as permitted by law. Marketing emails will include an unsubscribe method where required.

Operational messages related to an active appointment, transaction, treatment, membership, or service may continue after you unsubscribe from marketing communications.

19. Privacy

Your use of this website is subject to the Privacy Policy published on this website.

The Privacy Policy explains how Illumatox collects, uses, discloses, and protects personal information.

These Terms do not replace the Privacy Policy.

20. Intellectual Property

Unless otherwise stated, website content, including text, logos, graphics, photographs, videos, icons, layouts, service descriptions, product descriptions, treatment descriptions, designs, and other materials, is owned by or licensed to Illumatox.

You may view and print website content for personal, noncommercial use only.

You may not copy, reproduce, republish, modify, distribute, sell, license, display, scrape, or commercially exploit website content without prior written permission.

Company names, logos, trademarks, service marks, trade names, and branding may not be used without authorization.

21. Customer Reviews, Testimonials, Photos, and Submitted Content

When you voluntarily submit a review, testimonial, photograph, video, before-and-after image, social media tag, or other content for possible publication, you represent that:

You own the content or have permission to submit it.

The content is truthful to the best of your knowledge.

The content does not violate another person’s rights.

The content is not defamatory, unlawful, misleading, or deceptive.

You have obtained any necessary permissions from people shown or referenced in the content.

Any permission to publish client content should be governed by the specific consent, release, or authorization provided when the content is collected.

Illumatox is not required to publish submitted content and may remove submitted content where permitted by law.

22. Third-Party Websites and Services

This website may contain links to third-party websites or services, including:

Payment-plan or financing providers.

Product manufacturers.

Product retailers.

Booking platforms.

Payment processors.

Review platforms.

Social-media platforms.

Mapping services.

Gift card providers.

Membership or software platforms.

Illumatox does not control and is not responsible for the content, availability, security, accuracy, privacy practices, or terms of third-party websites or services.

Your use of a third-party website or service is governed by that provider’s terms and policies.

23. Website Availability and Accuracy

Illumatox makes reasonable efforts to maintain accurate and useful website content, but we do not guarantee that the website will always be available, secure, complete, current, uninterrupted, or error-free.

We may modify, suspend, remove, or discontinue website content or functionality without notice.

Photographs, illustrations, product images, treatment images, specifications, pricing, descriptions, and service details may be representative and may not depict the exact product, service, outcome, or availability for a specific client.

24. Informational Disclaimer

Website content does not constitute:

Medical advice.

Diagnosis.

Treatment.

A prescription.

A medical clearance.

A provider-patient relationship.

A guarantee of treatment eligibility.

A guarantee of results.

Legal, financial, insurance, tax, or professional advice.

Clients should rely on consultation findings, written consent forms, provider recommendations, product documentation, treatment instructions, and applicable law when making decisions about treatments or products.

25. Disclaimer of Website Warranties

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.

Illumatox disclaims warranties concerning the website’s availability, accuracy, security, fitness for a particular purpose, non-infringement, and freedom from harmful components, except where such warranties cannot legally be disclaimed.

This section applies to the website and website content. Any product, treatment, service, membership, gift card, or financing-related terms are governed by their separate written terms where applicable.

26. Limitation of Liability

To the fullest extent permitted by law, Illumatox and its owners, employees, providers, contractors, representatives, affiliates, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

Use of or inability to use the website.

Reliance on general website content.

Website errors or interruptions.

Unauthorized website access.

Third-party links or services.

Delayed or undelivered electronic communications.

Representative images, testimonials, pricing, or descriptions.

Payment-plan or financing provider decisions.

This limitation does not exclude liability or legal rights that cannot be limited or waived under applicable law.

Liability relating to actual services, products, treatments, memberships, or transactions will be governed by the applicable written agreement, consent forms, policies, warranty documents, and law.

27. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Illumatox and its owners, employees, providers, contractors, representatives, affiliates, and suppliers from claims, liabilities, damages, losses, and reasonable costs arising from:

Your unlawful misuse of the website.

Your material violation of these Terms.

Information you submit that is knowingly false, misleading, incomplete, or unauthorized.

Your violation of another person’s rights.

Your violation of applicable law.

Content you submit for publication or use.

This provision does not apply where prohibited by law.

28. Age and Authority

You must be at least 18 years old to request services, purchase products, book appointments, enter into a binding agreement, or submit information through this website.

If you use the website on behalf of another person, business, organization, or entity, you represent that you have authority to act on that person’s or entity’s behalf.

Some services may not be available to minors, and any treatment involving a minor, if offered, may require parent or legal guardian consent and provider approval.

29. Accessibility

Illumatox aims to provide a website experience that is accessible to users. If you have a disability or impairment and need assistance using the website or accessing information, please contact Illumatox at (920) 585-8115.

30. Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

Any dispute relating to these Terms or use of the website will be subject to the jurisdiction and venue provided by applicable law and any controlling written agreement between the parties.

31. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

32. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

33. Entire Agreement Regarding Website Use

These Terms and the Privacy Policy constitute the agreement governing use of this website.

Separate appointment policies, consent forms, estimates, invoices, membership terms, product terms, promotion terms, financing agreements, gift card terms, and service agreements may contain additional terms governing specific services or transactions.

When a specific written agreement conflicts with these website Terms on a service-related matter, the specific written agreement will control for that matter.

34. Changes to These Terms

Illumatox may revise these Terms periodically.

Updated Terms will be posted on this page. Changes will apply prospectively unless otherwise required or permitted by law.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms.

35. Contact

Questions about these Terms and Conditions may be directed to:

Illumatox Aesthetic Studio
704 Main St.
Neenah, WI 54956
Call: (920) 585-8115
Text: (920) 274-9402